Advanced Hosted Communications

VocalNet has carved out a niche with smaller companies by implementing our Hosted vPBX service. Engineered for offices with fewer than 50 phones, this solution offers features usually reserved for larger companies. With an advanced bundle of integrated communication and Internet services at your fingertips, included feature-rich PBX functions such as call transfer, auto attendant, voicemail, unified messaging and conferencing are delivered seamlessly over your existing broadband connection. Or, combine phone and broadband services with VocalNet Integrated Voice and Data Solutions! With VocalNet’s vPBX service, there is no hardware for you to buy or maintain. Simply select your IP phones, then choose from one of VocalNet’s attractive purchasing or leasing options. We’ll take care of the rest!

Reduce Your Costs for Voice and Internet Services

Convergence makes it possible. VocalNet provides local, long-distance and data services over one managed network connection. Our solution reduces your communication costs while delivering a superior level of service. In addition, we eliminate support costs; move/add/changes can be made by you with our Online Customer Management Portal, or simply give us a call and we'll be happy to help!

With VocalNet’s vPBX service, you won’t have to change your business cards. Your phone number remains the same. With the exception of a superior calling experience and an auto attendant ready to service them better, your customers won't know the difference. Just sit back, relax and enjoy the quality of our all-digital network!

Implement our solution today and enjoy the benefits of rich features, decreased costs and increased productivity!

vPBX INCLUDED FEATURES
Voicemail A necessary backup when you cannot answer the phone	utilize separate away and busy messages to appropriately greet callers, ensure privacy with password protection, and access your messages remotely
Unified Messaging Receive communications through a variety of options	receive your Voicemail through a variety of options, including from any internal or external phone, from any Internet connection via a web browser, and via automatically-generated email with the Voicemail attached
Auto Attendant Eliminate the need for a traditional receptionist	provide callers with a customized greeting, and the ability to dial directly by extension, or by name through a company directory
Music on Hold Replace unpleasant silence with comforting music	ease the strain of waiting with soothing music, and avoid dropped calls caused by dead air
Three Party Conference Calling Avoid callbacks by resolving questions or issues immediately	quickly add a third internal or external party to the call, and maintain the original call after the third party is dropped
Call Forwarding with Selective Rules Ensure critical communications are handled appropriately without intervention	calls can be forwarded unconditionally, if unanswered, or on busy to any internal or external number
Call Transfer – Quickly and easily route calls within or outside your organization	calls can be quickly transferred via a 1-step ‘blind transfer’ with no introduction, or via a 2-step ‘warm-transfer’ where an introduction to the call is provided
Call Waiting – Ensure important calls are answered immediately	when combined with Caller ID, users can ensure important calls are handled immediately, while allowing less sensitive communications to route to Voicemail
Caller ID – Know who is calling, and whether or not it can wait	the phone number and name (where applicable) of the caller are shown on the display of the phone
Do Not Disturb Ensure the ability to work productively	when a task simply needs to be finished, route calls directly to Voicemail to avoid distractions and interruptions
Direct Transfer to Voicemail Avoid unwanted nuisance rings when sending a call to Voicemail	when a destination user is known to be unavailable, avoid making the caller wait through several uncomfortable rings and transfer the call directly to Voicemail
Directory Assistance Get information quickly and efficiently	when a traditional phonebook is unavailable or outdated, an operator assisted look up saves time and energy
Privacy Guard Block unwanted telemarketing calls	a call with no Caller ID raises a red flag, and can be blocked automatically
Speed Dial Save time communicating with commonly used contacts	each extension can configure their own personal speed dial lists
Management Reports Monitor your organization’s phone usage	receive daily reports of call statistics and usage

Voice Over IP Solutions